Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Watford | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Watford is a GPhC registered online pharmacy weight loss clinic based in Watford, UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information.

1. Data We Collect

When you use our services, we may collect the following types of personal and health information:

• Personal details: Full name, date of birth, address, email address, and phone number.
• Health information: Medical history, current medications, weight, BMI, and any other clinical details required to safely provide weight loss treatment.
• Payment information: Billing details processed securely through our payment provider. We do not store full card details.
• Technical data: IP address, browser type, and website usage data collected via cookies.

2. How We Use Your Data

We use your personal and health data to:

• Assess your suitability for weight loss treatments and dispense medication safely.
• Enable our pharmacists to review and approve prescriptions before dispatch.
• Process your orders and arrange delivery, typically within 1 working day of pharmacist approval.
• Communicate with you about your treatment, orders, and any follow-up care.
• Comply with our legal and regulatory obligations as a GPhC registered pharmacy.
• Maintain accurate clinical records as required by pharmacy law.

We process special category health data under Article 9(2)(h) of the UK GDPR, which permits processing for the provision of healthcare and the management of healthcare systems.

3. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies we use include:

• Essential cookies: Required for the website to function correctly, including maintaining your session during checkout.
• Analytics cookies: Help us understand visitor behaviour so we can improve our services. Data collected is aggregated and anonymous.
• Preference cookies: Remember your settings and preferences for future visits.

You can control or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect your ability to use certain features of our website.

4. Third Party Sharing

We do not sell or rent your personal data to any third party. We may share your information only in the following limited circumstances:

• Healthcare providers: Where clinically necessary, we may share relevant health information with GPs or other healthcare professionals involved in your care.
• Payment processors: Securely processed through our authorised payment provider solely to complete your transaction.
• Delivery partners: Your name and delivery address are shared with our courier to fulfil your order.
• Regulatory bodies: We may be required to disclose information to the GPhC, NHS, or other regulatory or law enforcement authorities if legally obliged to do so.

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

5. Data Retention

We retain patient records for a minimum of 8 years in accordance with NHS and pharmacy regulatory guidance. After this period, data is securely deleted or anonymised. Payment records are retained only as long as required by financial and legal obligations.

6. Data Security

We take the security of your personal data seriously. Our website uses SSL encryption, and access to patient records is strictly limited to authorised clinical and administrative staff. We regularly review our security practices to protect against unauthorised access, loss, or disclosure.

7. Contact Us

If you have any questions about this privacy policy, wish to access your data, request a correction, or raise a data-related concern, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Watford
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

If you are not satisfied with our response, you have the right to raise your concern with the appropriate supervisory authority responsible for data protection in the UK.